Returns and Refunds

Returns

If your product becomes damaged during shipping, and that damage can be verified by me, I will work with you to facilitate the return with a full refund for the invoiced amount. Returns will not be facilitated for any other reason.

To start the process of your return, please email me at lara@chromasongs.com with the original receipt or proof of purchase (this will have been emailed to you upon the purchase of your product), as well as pictures of the damaged product in its original packaging. Please do not mail your purchase back to me without first contacting me at lara@chromasongs.com.

However, because artwork photography and descriptions are of the highest accuracy and quality, please note that for all scenarios where Chroma Songs products are purchased, invoiced, shipped and received as reasonably expected, all sales are final.

Refunds

I can offer a refund for products that have been damaged during shipping.

Once your return is received and inspected, I will send you an email to notify you that I have received your returned item. I will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow 1-3 days for this refund to appear on your credit card statement.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact me at lara@chromasongs.com.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Due to the high monetary value of Chroma Songs products, you must use a trackable shipping service and purchasing shipping insurance. I don’t guarantee that I will receive your returned item.